Membership Frequently Asked Questions
We hope to save you time by answering some of the most frequently asked questions about membership below. If you do not find the answers you're looking for, contact the membership department at 415.345.6810 or firstname.lastname@example.org.
How long will it take for my membership card(s) to arrive?
It may take up to two weeks for your membership card(s) to arrive to your home by mail. If your membership was purchased online and you would like immediate access to the museum, please print out your temporary membership card—which is attached to your confirmation e-mail—and bring it directly to the gallery entrance.
Do I need to pick up tickets each time I visit the museum?
You may proceed directly to the main gallery entrance to have your card or one-time use tickets scanned. Please be prepared to show a photo ID. If you need to purchase additional discount tickets for yourself or a guest, please visit ticket desk.
Do I need tickets for special exhibitions?
If a ticket is required for a specific special exhibition, you will be notified prior to the exhibition's opening. For most special exhibitions, you may proceed directly to the main exhibition entrance to have your card or one-time use tickets scanned. Please be prepared to show a photo ID. If you need to purchase additional discount tickets for yourself or a guest, please visit the ticket desk.
Do I need to show identification when I use my membership card?
Yes, when you present your membership card, please also be prepared to show a photo ID.
Who can use my membership card?
Membership cards are non-transferable and may only be used by the person whose name is on the card. A valid photo ID is required when using your personalized membership card.
What happens if I lose my membership card?
If a valid membership card is lost, please notify the museum's membership coordinator or a member of guest experiences team. Our staff can issue a one-time use ticket at the museum if your wish to visit before you receive a replacement card. A $5 fee will be charged for every additional replacement card issued.
Do my guests also receive free admission on my membership?
Some membership levels include admission for guests; the number of guests allowed is determined by your membership level.
Do children receive free access to the museum?
Children ages 5 years and under always receive complimentary admission to the museum's permanent collection, regular screenings, and special exhibitions.
Youth ages 6 to 17 years receive complimentary admission to the museum's special exhibitions, but are charged for general admission, films, and programs.
Do I need to accompany my guests using my VIP tickets?
VIP tickets may be redeemed for a single visit and you do not need to be present. If VIP tickets are lost they will not be replaced; tickets have no cash value and must be redeemed before the expiration date printed on the ticket.
What if I have more guests than my membership provides for?
Additional guest tickets may be purchased at $4 off admission price per ticket. Please visit the ticket desk to purchase tickets, or order them in advance online.
What membership levels have more than one card holder?
There are two named card holders with Dual, Friend, and Supporter membership levels. Family, Family+, Walt's Circle Donors, and Corporate Members have opportunities to have multiple cards issued.
May I add a card on my membership named “guest”?
Individual memberships must be assigned to individual names that also appear on membership cards. If you have a change in your family's status and wish to make a one-time change to names covered on your account and included in cards, please contact our membership coordinator. Cards may not be issued with the name "Guest," but members holding Dual levels and above may request multiple cards imprinted with their own name. In such cases, that member must be present for each museum visit.
How long are memberships valid?
Memberships are valid for one year from purchase and are renewable annually. You may also renew in advance for an additional one-year period (maximum of two years).
Can I upgrade my membership to a higher level?
Yes. You may upgrade to any level by paying the pro-rated difference between the remaining dates of your membership at your current level and the cost of the upgraded level you wish to join. If you have 90 days or fewer remaining before your current membership expires, you may also elect to add an advance renewal of your membership at the upgraded level for your convenience.
Are memberships tax deductible?
The amount of the contribution that is deductible for federal income tax purposes is limited to the excess of any money (and the value of any property other than money) contributed by the donor over the fair market value of goods or services provided by the museum. A good faith estimate of the fair market value of the goods or services is provided on our membership website for each level of membership and Walt's Circle donor gifts.
Do you offer lifetime memberships?
Lifetime memberships are not available at this time.
Can I receive a refund for my membership?
You may cancel your membership at anytime, but membership dues can not be refunded.
I renewed my membership, why am I still receiving notices?
Due to processing time, some materials may cross paths in the mail. You should not receive further reminders to renew once you have received your updated membership packet.. If you continue to receive prompts for renewal, please contact our membership coordinator at email@example.com or 415.345.6810.
What are Time Travelers, NARM, and ROAM reciprocal memberships?
Time Travelers is a free reciprocal membership network for historical sites and museums throughout the United States. The Missouri History Museum created the program in 1998 so that members of historical institutions could receive exclusive benefits and privileges at museums and historical sites nationwide. Currently, the Time Travelers program includes over 250 organizations in more than 40 states across the country. Members of these organizations can receive a variety of exclusive benefits and privileges. For current list of participants, visit http://timetravelers.mohistory.org/institutions. This benefit is included in all membership and donor levels.
The North American Museum (NARM) Association is an affiliation of arts and cultural institutions across North America. Individuals who join a participating NARM institution can receive free admission/discounts at over 650 institutions. For current list of participants, visit http://narmassociation.org/. This benefit is included in Dual level memberships and above.
Reciprocal Organization of Associated Museums (ROAM) was created in February of 2013 to fill a need among museums and their members: a free reciprocal network that connects world-class institutions for the benefit of our members. Formed by a group of museum membership professionals, ROAM is built to work for everyone and museums of all sizes and types. The list of participating ROAM museums is growing every day. For current list of participants, visit https://sites.google.com/site/roammuseums/home/list-of-roam-museums. This benefit is included in Dual level memberships and above.
Can I purchase a gift membership or gift certificate for someone else?
Yes, gift memberships and gift certificates are available for purchase. You may purchase gift memberships and gift certificates at the ticket desk, by calling the membership line 415.345.6810, or online. As a thank you, existing members receive a one-month extension on their current membership for each gift membership purchased. To redeem this offer, please speak with our Membership Coordinator at 415.345.6810 or firstname.lastname@example.org.
How will I get my free subscription to the members magazine?
The member magazine will be mailed to the address affiliated with your membership. The magazine is mailed three times a year to members only. If you do not receive your copy, please email email@example.com or call 415.345.6810.
How do I get the members only enews?
Enews is sent our monthly plus additional special announcements to the email address affiliated with your membership. Make sure the enews doesn’t go to your SPAM folder by adding The_Walt_Disney_Family_Museum@mail.vresp.com to your address book.
How do I unsubscribe from enews?
Please be aware that the museum sends invitations for special events, members only programs, and opportunities to purchase advance tickets to programs via email. If you determine you do not wish to be included in email communications, we'll be sorry to see you go. You may unsubscribe by clicking the "Unsubscribe" link at the bottom of our e-mails. Please note, if you only wish to lessen the frequency or the type of communication you receive from us via email, please speak with our Membership Coordinator at 415.345.6810 or firstname.lastname@example.org.
What if I move or change my email address or phone number?
Let us know as soon as possible so you won’t miss out on any member communications. You can update these details online by clicking update pass or by calling 415.345.6810 or emailing email@example.com.
How do I get my museum store discount?
Show your membership card during check-out to receive your discount.
How do I get film screenings tickets?
Based on membership level, you will receive a certain number of film tickets for your own use or to share with guests. Once those are used, you may purchase extra film tickets with a membership discount. Check our calendar for film screenings and times.
How much is the member discount on ticketed programs and events?
The discount varies program-to-program. Check our calendar for upcoming schedules and ticket pricing.
When will I know about film screenings, programs, and events?
Programs, events, and special film screenings are announced through enews and on the museum website. You may purchase your tickets online, over the phone, or in-person at the ticket desk.
Can members buy tickets for events before the general public?
Yes, the museum offers advance sales (or reservation for free events) for ticketed programs for all membership levels. In most instances, access to advance ticket sales is tiered by level of donor and membership contribution. Ticket on-sale date and times are provided in email communications as part of our quarterly program update or as individual programs are announced.
How many tickets can I buy for each ticketed event?
For most programs, there is a limit of six tickets available for purchase per household, unless otherwise stated, for any ticketed program or event, including non-paid ticketed programs and events. The museum reserves the right to void tickets purchased in excess of this limit. In some instances, the museum will impose lower limits based on capacity of venue and/or special considerations. These additional limitations will be stated in the program description.
Due to the overwhelming popularity of programs events at the museum, tickets often sell out quickly. The museum does not collect waitlists for programs or events; however, if tickets to a sold-out program or event become available, they will be released for purchase on the museum’s website at 10am the day before the event.
May I return the tickets I purchased if I cannot attend a program or event?
The museum does not issue refunds for unused or returned tickets. However, if you have purchased tickets to a program or event and you are not able to attend, you can donate your tickets back to the museum for resale and receive credit for a tax-deductible gift. You may donate your tickets until 10am two days before the program or event and receive a record of your tax-deductible contribution equivalent to the ticket price. To donate your tickets back, please send an email to firstname.lastname@example.org indicating the confirmation number for the original ticket purchase. You will be sent a donation receipt via email once your unused tickets have been accepted for donation back to the museum.
Please note the museum is not able to accept tickets for donation after 10am two days prior to the program or event. We cannot accept donations of tickets over the phone or in-person.
Where can I get the most up-to-date information on programs, events, film screenings, and other museum happenings?
Visit our calendar. Dates and times are subject to change without notice; call to confirm the film of the month dates and times.
When is the museum open?
The museum is open daily, except Tuesdays, January 1, Thanksgiving Day, and December 25 from 10am to 6pm with the last gallery entry at 4:45pm. The museum closes early on December 24 and December 31 at 4pm with last gallery entry at 2:45pm. Check our visit page for more details.
What are the hours for the Museum Store and café?
The store is open the same hours as the museum and does not require paid admission for entrance.
The cafe is open from 10am to 5pm on Monday, Wednesday, Thursday, and Friday, and 10am to 6pm on Saturday and Sunday. The cafe is closed on regular museum closure days: Tuesdays, January 1, Thanksgiving Day, and January 1. The café closes early on December 24 and December 31 at 4pm. The cafe does not require paid admission for entrance.