General Admission Information

Hours

The main museum is open Thu–Sun, 10am–5:30pm (last entry at 4:30pm).

The museum is closed Thanksgiving Day, December 25, and January 1. On December 24 and 31, the main museum closes at 4pm with last entry at 3pm.     

We are excited to welcome you to The Walt Disney Family Museum in the scenic Presidio of San Francisco. Experience Walt Disney’s uplifting life story showcased through our state-of-the-art galleries, which house hundreds of memorable artifacts, original artworks, and a spectacular miniature model of Disneyland.

For further information about our hours or admission prices, please contact Ticket Desk at 415.345.6800. Operating hours are subject to change, please check our calendar prior to planning your visit. 

We encourage all guests—including members—to reserve tickets prior to their visit. Admission to the main museum is available on a timed-ticket basis with limited capacities set for each time slot. Visit our Tickets page to purchase or reserve tickets. Members of The Walt Disney Family Museum are invited to visit our members-only ticket reservation page to reserve your free tickets.

The museum offers one free general admission ticket for the primary caregiver of a person with a disability. Tickets will be available to reserve at Ticket Desk during museum operating hours. For any questions, please call 415-345-6843 Thursday through Sunday, 10am to 5:30pm or email tickets@wdfmuseum.org.

Children under 12 years of age must be accompanied by an adult who shall be responsible for the child at all times.

If you purchased tickets and need to reschedule your visit, email tickets@wdfmuseum.org. Although no refunds are available, our team is happy to reschedule your visit.

The Walt Disney Family Museum offers our latest special exhibition, Directing at Disney, free to the public during normal museum hours. Visitors are also invited to explore the Museum Store, cafe, and Awards Lobby free of charge.

The museum also participates in the San Francisco Museums for All program, which offers free or reduced admission to local museums and cultural centers. All San Francisco residents visiting the museum and receiving Medi-Cal and food assistance can redeem free general admission for themselves and up to three additional guests. See a full list of participating institutions on the San Francisco Museums for All webpage.

Additionally, The Walt Disney Family Museum is proud to provide free general admission year-round for active, retired, and veteran US military personnel, in addition to their spouses and dependents with valid ID. Every year, the museum also takes part in the national Blue Star Museums program, granting free general admission to active-duty US military personnel and up to five guests between Armed Forces Day and Labor Day.

The museum also offers one free general admission or film ticket for the primary caregiver of a person with a disability. For any questions, please call 415-345-6843 or email tickets@wdfmuseum.org.

Go City and CityPASS®

Advanced reservations are not required for Go City or CityPASS® ticket holders. Upon arrival at the museum, simply present your Go City ticket or CityPASS® ticket at the main entrance to receive the next available admission time. Please note, you may experience a minimal wait and we apologize in advance for any inconvenience. Go City and CityPASS® tickets do not include special exhibitions or film screenings. 

Member VIP Tickets

Upon arrival at the museum, simply present your Member VIP ticket at the main entrance to receive the next available admission time. Please note, you may experience a minimal wait and we apologize in advance for any inconvenience. Member VIP Tickets do not include special exhibitions or film screenings. To make a reservation with this ticket before your visit, please email membership@wdfmuseum.org. 

WDFM Donation Certificates

Upon arrival at the museum, simply present your WDFM Donation Certificate at the main entrance to receive the next available admission time. Please note, you may experience a minimal wait and we apologize in advance for any inconvenience. WDFM Donation Certificates do not include special exhibitions or film screenings. To make a reservation with this certificate before your visit, please email membership@wdfmuseum.org. 

Members of NARM, ROAM, or Time Travelers

These tickets are available on a first-come, first-serve basis. Proof of NARM, ROAM, or Time Travelers reciprocity required. Number of complimentary main museum tickets vary by membership level. Please note: NARM, ROAM and Time Traveler benefits include admission to the main museum only. Special exhibition admission is not included. To make a reservation prior to your visit, affiliated organizations are asked to email tickets@wdfmuseum.org.

US Military Admission and Blue Star Museums

The Walt Disney Family Museum is proud to provide free admission to the main galleries year-round to active, retired, and veteran US military personnel, as well as a spouse or dependent with valid ID. 

We are also honored take part in the Blue Star Museums program, which grants free museum admission to US military families. Active-duty US military personnel and up to five family members with a valid US military ID receive complimentary main galleries admission between Armed Forces Day and Labor Day.

The Blue Star Museums program is available for those currently serving in the United States Military—Army, Navy, Air Force, Marine Corps, Coast Guard (including Reservists), National Guardsman (regardless of status), U.S. Public Health Commissioned Corps, NOAA Commissioned Corps, and up to five family members. The active-duty member does not have to be present for family members to use the program. Qualified members must show a Geneva Convention common access card (CAC), or DD Form 1173 ID card (dependent ID), or a DD Form 1173-1 ID card to redeem free museum admission.

We encourage all guests—including active-duty US military families taking part in the Blue Star Museums program—to reserve tickets prior to their visit. We require a valid US military ID to be presented with your tickets upon arrival at the museum. Admission is available on a timed-ticket basis with limited capacities set for each time slot. Visit our Tickets page to purchase or reserve tickets. 

Museums for All

The Walt Disney Family Museum participates in the San Francisco Museums for All program, which offers free or reduced admission to local museums and cultural centers. See a full list of participating institutions at https://www.sfhsa.org/san-francisco-museums-all.

At The Walt Disney Family Museum, all visitors receiving Medi-Cal and food assistance are offered free general admission for themself and up to three additional guests. Valid for general admission, subject to special exhibition surcharge. Not valid for surcharged events and programs. May be redeemed by presenting proof of San Francisco residency and a valid CalFresh, EBT, or Medi-Cal card at Ticket Desk, based on availability.

In addition to its main galleries, which house the museum's permanent collection, The Walt Disney Family Museum has several special exhibition spaces. On the lower level of the main building, the Theater Gallery and Lower Lobby Gallery host small-scale, rotating special exhibitions; these exhibitions are typically free to the general public, or admission to them is included with main museum admission. The recommended viewing time for these exhibitions is generally 30 minutes. 

The museum's larger special exhibition space, the Diane Disney Miller Exhibition Hall, is located in a separate building—just behind the main museum—and houses more extensive temporary exhibitions. Special exhibition admission fees vary; the recommended viewing time for exhibitions in the Diane Disney Miller Exhibition Hall is generally 30 minutes to one hour. To access the exhibition hall from the main building, exit through the cafe doors and follow the ramp to your right; the sidewalk will guide you across the back parking lot to the exhibition hall. 

Please visit our Exhibitions page for more information about the museum's current, upcoming, and past special exhibitions. 

For ticketed programs and events, there is a limit of four tickets available for purchase per household, unless otherwise stated. This includes non-paid ticketed programs and events. The museum reserves the right to void tickets purchased in excess of this limit. In some instances, the museum will impose lower limits based on capacity of venue and/or special considerations.

Due to the overwhelming popularity of programs and events at the museum, tickets often sell out quickly. The museum does not collect waitlists for programs or events; however, if tickets to a sold-out program or event become available, they will be released for purchase on the museum’s website at 10am the day before the event.

If you have purchased tickets to a program or event and are no longer able to attend, you may donate your tickets back to the museum for resale. In order to do so, please send an email to tickets@wdfmuseum.org by 10am, one day before the program or event and provide the confirmation number you received when purchasing the tickets within the body of the email. After 10am one day prior to the program or event, we can no longer accept tickets for donation. Tickets for donation cannot be accepted over the phone or in person at the Ticket Desk.

• CityPASS

• Go City San Francisco

• Viator/TripAdvisor

• Tiqets

• Get Your Guide

• Klook

• TicketsatWork

We are unable to verify or guarantee the validity or authenticity of tickets not purchased directly through the museum or an authorized sales channel listed above. In the event that invalid, duplicate, or counterfeit tickets are presented for admission, entry will be denied without compensation. Please note that invalid, duplicate, or counterfeit tickets may be confiscated.

tickets@wdfmuseum.org